At Vivid Motion Hub ("we", "us", or "our"), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website or services.
1. Information We Collect
We may collect the following types of personal data:
- Contact Information: name, email address, phone number, postal address
- Account Information: if you create an account or register for classes
- Usage Data: IP address, browser type, pages visited, time on site, device info
- Communication Data: messages sent via contact forms, emails, or support channels
- Transaction Data: payment details and booking history (processed via third parties)
2. How We Use Your Information
Your data helps us to:
- Provide and manage our classes, services, and website features
- Respond to inquiries, process registrations, and deliver updates
- Send marketing emails (with your consent)
- Improve the design, usability, and performance of our site
- Detect and prevent fraud or abuse
3. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent: You have given clear consent for us to process your data
- Contract: Processing is necessary for a contract with you (e.g., class registration)
- Legal Obligation: Compliance with legal or regulatory requirements
- Legitimate Interests: We may process data to improve our services while respecting your rights
4. Sharing Your Information
We do not sell your personal data. We may share it with trusted service providers (e.g., payment processors, analytics tools) who assist in delivering our services. All third parties are contractually obligated to protect your data and only process it on our behalf.
5. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy, including to satisfy legal or accounting obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw consent at any time
- Object to or restrict data processing
- Request data portability
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data. However, no online transmission or storage system can be guaranteed to be 100% secure.
8. Cookies and Tracking
We use cookies and similar technologies to improve functionality and analyze site usage. For details, please read our Cookie Policy.
9. Children's Privacy
We do not knowingly collect data from children under the age of 16 without parental consent. If you believe your child has provided personal information, please contact us immediately.
10. International Data Transfers
Your data may be processed or stored outside the UK. When doing so, we ensure appropriate safeguards (such as standard contractual clauses) are in place in line with UK GDPR requirements.
11. Changes to This Privacy Policy
We may revise this policy periodically to reflect updates in regulations or services. All changes will be posted on this page with a revised "Last Updated" date. Continued use of the website constitutes acceptance of these changes.
12. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us:
Vivid Motion Hub
68-72 Newtownards Road, BT4 1GW
Email: privacy@vividmotionhub.com